Core Government Systems

The Cloud First Policy, launched by the Ministry of Communications and Information Technology (MCIT) in 2020, marks a significant step toward accelerating cloud adoption across the public sector. This policy formalizes the government’s strategic direction in leveraging cloud computing technologies to enhance scalability, resilience, cost-efficiency, agility, and service delivery. Under the policy, government entities are encouraged to prioritize cloud solutions when considering new information technology investments. It sets clear guidelines for government agencies, promoting faster adoption and alignment with national digital transformation objectives. Additionally, the policy encourages the private sector to embrace similar practices by implementing internal cloud-first strategies within their organizations.

The Government cloud platform “Deem Cloud” is a national government cloud platform developed and operated by the National Information Center of the Saudi Authority for Data and Artificial Intelligence (SDAIA). It offers advanced cloud computing services designed to unify and modernize government IT infrastructure, supporting the Kingdom’s digital transformation goals.

By consolidating government data centers into a single secure platform, DEEM Cloud enhances efficiency, security, and service quality across public sector entities. As of July 1, 2023, the platform has successfully integrated:

• 237 government data centers
• 183 government entities
• 94,000+ email mailboxes

These efforts have resulted in significant environmental and economic benefits, including:

• Reducing power consumption by more than 64 megawatts
• Lowering carbon emissions by over 608,000 tons
• Achieving financial savings exceeding 5.6 billion SAR (approximately 1.5 billion USD)

Established in 2021, the Government Cloud Office plays a crucial role in overseeing the relationship between government organizations and Cloud Service Providers (CSPs). Its mission is to ensure that cloud services adoption aligns with government priorities, including security, compliance, and service quality. Currently, more than 30 Registered Cloud Service Providers operate within Saudi Arabia’s cloud ecosystem.

The Government Cloud Office focuses on three core pillars:

• Strategic Direction and Governance
  • Developing policies, frameworks, and guidelines to steer the governance of cloud computing across government entities.
  • Setting strategic objectives to align cloud initiatives with national digital strategies.
• Ecosystem Enablement and Capacity Building
  • Raising awareness and providing training to build capabilities within government agencies.
  • Facilitating partnerships between government entities and CSPs to foster collaboration and innovation.
• Performance Monitoring and Impact Assessment
  • Tracking the performance of cloud adoption programs.
  • Ensuring compliance with established standards and conducting regular reviews to assess business progress and outcomes.

As part of its initiatives, the Government Cloud Office launched the Cloud Adoption Acceleration Program to expedite the migration of government entities to cloud environments. This program offers strategic support, promotes awareness, and provides the tools necessary for agencies to transition from traditional IT infrastructures to scalable, dynamic, and collaborative cloud-based systems.

The program aims to:

• Increase the efficiency of government expenditure on digital services.
• Enhance the quality and satisfaction levels of government services for beneficiaries.
• Promote local content development through broader adoption of cloud computing within government agencies.
• Attract investments and increase the participation of the private sector in cloud computing services.
• Elevate the overall digital experience for government agencies and service users.

Saudi Arabia is one of the first countries in the region to introduce comprehensive regulations and regulatory frameworks for cloud computing service providers. These efforts are designed to accelerate the adoption of cloud computing services across both public and private sectors, encouraging the shift from traditional IT solutions to more agile and efficient cloud-based alternatives.

The Communications, Space and Technology Commission (CST) plays a central role in regulating the Kingdom’s telecommunications and information technology sectors. CST implements approved policies, regulations, and programs aimed at developing information technology and emerging technologies, including cloud computing. This includes laying down appropriate procedures, proposing and amending regulations, and securing approval from competent authorities. Through these initiatives, CST enables a fair and competitive environment in the market and issues the necessary licenses in accordance with established terms and conditions.

CST’s efforts aim to create an attractive environment for both local and international investors, localize cloud computing services, and stimulate reliance on cloud technologies within the Kingdom. These objectives support Saudi Arabia’s broader vision of raising the level of performance, productivity, flexibility, and quality of services for all beneficiaries across the country.

As part of its regulatory initiatives, CST has issued the Cloud Computing Services Provisioning Regulations, which have been developed in line with international best practices. These regulations clearly outline the rights and obligations of cloud service providers, individual customers, government entities, and enterprises in Saudi Arabia. The most recent version, Cloud Computing Services Provisioning Regulations (Version 4), came into force on 25/03/1445 AH, corresponding to 10 October 2023.

For more information and resources, CST provides the following documents:

• Cloud Computing Services Provisioning Regulations

• Guide for Cloud Computing Services Providers

• Registration Guide in the Qualifying Category for Provision of Cloud Computing Services

By establishing a robust regulatory framework and offering clear guidelines, CST contributes to fostering a trusted, secure, and innovative cloud ecosystem in Saudi Arabia. These efforts complement the Kingdom’s national digital transformation strategies and enhance the overall digital experience for government entities, private sector organizations, and service users alike.

Through these efforts, government entities have significantly increased their awareness, readiness, and capability to adopt cloud services. This has led to the delivery of pioneering cloud solutions, greater efficiency, and improved satisfaction among service beneficiaries. Private sector organizations benefit from the enhanced digital ecosystem, contributing to a more integrated and seamless digital experience across the country.

National Enterprise Architecture is the national reference for implementing enterprise architecture in the government sector through unified national practices, standards, methodologies, and controls to support the digital transformation in government entities in order to reach an integrated smart government with a unified national vision, putting the citizens first. It includes practices and controls for implementing the government entity’s vision and strategy by making the necessary changes to align the business (processes and services) with the information technology (applications, data, and technology). National EA provides models, standards, and guidelines to enhance the implementation and practice of enterprise architecture and accelerate digital transformation to achieve the vision’s objectives.

The Government paid great attention to the national enterprise architecture practices, as it issued the National Overall Reference Architecture (NORA) and the Framework for Measuring the Maturity of Enterprise Architecture Practices (SEAM) in 2015. It continued to improve this framework continuously according to a clear mechanism that studies the extent of adopting national enterprise architecture practices and finding opportunities for improvement, ending in 2022, when Issuance of the Digital Government Regulatory Framework.
Based on the Digital Government Authority (DGA) mandates of regulating digital government, the Authority developed and maintains a comprehensive and integrated framework to adopt the practice of national enterprise architecture through studying and understanding the challenges facing government agencies today. The knowledge base was built in the Kingdom for this field through several initiatives, and the Authority continued to reach the highest levels of maturity in adopting the practice of the national institutional architecture among government agencies and other parties that seek to do so.

The Government of Saudi Arabia has placed significant emphasis on advancing national enterprise architecture practices. In 2015, two foundational frameworks were introduced:

• The National Overall Reference Architecture (NORA)
• The Saudi Enterprise Architecture Maturity Framework (SEAM)

These frameworks provided the foundation for implementing, standardizing, and measuring EA practices across government entities. Since their launch, the frameworks have been continuously reviewed and enhanced through a structured and systematic process. This iterative improvement is based on ongoing assessments of adoption rates and the identification of opportunities for further enhancement.

This journey culminated in 2022 with the issuance of the Digital Government Regulatory Framework, a comprehensive framework designed to guide and regulate digital government initiatives, including enterprise architecture practices.

As the regulator of digital government initiatives, the Digital Government Authority (DGA) plays a central role in developing, maintaining, and enhancing the national enterprise architecture framework. The DGA adopts a collaborative and research-based approach to understanding the evolving challenges facing government agencies in the digital space. Based on this understanding, it develops policies and frameworks aimed at:

• Promoting the adoption of enterprise architecture practices across government entities.
• Ensuring alignment between business objectives and digital transformation initiatives.
• Supporting agencies in overcoming challenges and maximizing the value derived from EA practices.

Through its various initiatives, the DGA has built a robust national knowledge base in enterprise architecture. Its ongoing efforts aim to elevate the maturity of EA practices within government organizations and among other stakeholders seeking to implement these standards. The ultimate goal is to foster an integrated digital government ecosystem that delivers efficient, citizen-centric services and supports the Kingdom’s broader digital transformation strategy.

The Digital Government Regulatory Framework governs interoperability, data exchange, and the Once-Only Principle, ensuring that citizens, institutions, and businesses only provide standard information to government authorities once. This framework emphasizes streamlined data sharing across agencies to enhance service delivery and efficiency. One of the key principles of the Framework is the Once-Only Principle first (or interoperability-by-default).

The Interoperability Framework defines common data standards, metadata standards, and technical guidelines to ensure seamless data integration across government systems. It mandates the adoption of national interoperability standards, focusing on data definitions, data structures, and technical policies to support the integration of services across government agencies.

The National Interoperability Standard, updated in 2019, provides critical guidelines for data sharing and system integration across Saudi government entities. This standard outlines the necessary data structures, interoperability requirements, and regulations to enable effective data exchange. It is part of the broader Yesser initiative and focuses on ensuring the portability, reusability, and integration of government services, significantly enhancing the Kingdom’s data-driven governance and service delivery.

In healthcare, Saudi Arabia has developed eHealth Interoperability Standards (IS0010 and IS0003) to enable secure data sharing across health information systems. These standards, such as those for immunization records and laboratory results, ensure that health data can be exchanged efficiently and securely between different healthcare entities. This is vital for improving patient care and guaranteeing interoperability within the health sector.

The Government Service Bus (GSB) is a key enabler of Saudi Arabia’s digital transformation, facilitating seamless, secure, and efficient data exchange among government entities. Managed by the Saudi Data & AI Authority (SDAIA), the GSB supports over 240 integrated services, processes over 4 billion transactions annually, and connects 220 beneficiaries, including ministries, authorities, and public institutions. 

As a backbone for e-government transactions, the GSB streamlines the exchange of essential data, such as commercial registries, health records, real estate data, and enterprise licenses, all while ensuring data security and privacy. The platform is designed to improve the performance of government services by reducing service delivery time, simplifying the integration of new services, and offering a more responsive digital government infrastructure.

The GSB’s robust infrastructure includes network components, servers, and licenses integrated with the National Information Center’s (NIC) monitoring systems like the Network Operations Center (NOC) and a Security Operations Center (SOC). It complies with cybersecurity controls set by the National Cybersecurity Authority (NCA) and follows governance and compliance standards. 

• Publishing Platform: Enables government entities to publish their services.
• Inter-entity Integration: Facilitates access to shared services through a unified platform
• 24/7 Technical Support: Offers round-the-clock assistance to beneficiaries.
• Flexibility: Allows modification or cancellation of services as needed. 

• Connecting 220 beneficiaries (government entities)
• More than 240 services deployed
• More than 595 operations have been deployed
• Granting approximately 13120 authorizations to beneficiaries
• More than 4 billion operations have been monitored since the beginning of 2023

More information, including a list of services and beneficiaries, is available on SDAIA’s website. 

Modernizing legacy government information systems is a fundamental step in accelerating digital transformation, enhancing interoperability, and delivering secure, efficient, and user-centric public services. Outdated and siloed systems present significant challenges to government efficiency, data sharing, and service quality. Replacing these systems with modern, integrated solutions ensures that government entities can meet the evolving needs of citizens, businesses, and stakeholders.

A successful transition requires a structured, strategic approach that prioritizes integration, risk management, and adherence to national interoperability standards. This ensures seamless migration, minimizes operational risks and maintains alignment with Saudi Arabia’s national digital transformation objectives.

The Controls for Whole-of-Government Platforms provide a comprehensive framework for transitioning from legacy systems to unified, interoperable digital platforms. This framework emphasizes:

• Leveraging shared services, including the Government Cloud (DEEM Cloud) and the Government Service Bus (GSB), to avoid duplication of effort and infrastructure.
• Promoting data sharing across entities to enable more integrated, efficient, and beneficiary-focused government services.
• Ensuring governance, scalability, and sustainability in the deployment of new digital solutions.

By adopting these controls, government entities can streamline operations, enhance collaboration, and deliver services that are more responsive to the needs of beneficiaries.

To ensure secure and resilient modernization efforts, the Controls of Risk Management and Business Continuity for Digital Government offer detailed guidance on:

• Risk assessment and management, identifying potential challenges and vulnerabilities associated with migrating from legacy systems.
• Business impact analysis, determining the potential effects of disruptions and establishing priorities for maintaining essential services.
• Disaster recovery planning, ensuring rapid restoration of critical systems and data in the event of unexpected disruptions.

These controls safeguard the continuity and reliability of government services during and after the transition to modern platforms.

The National Interoperability Standard plays an essential role in facilitating system compatibility and ensuring seamless data exchange across government entities. It promotes:

• The use of standardized data formats to enable consistency and interoperability.
• API-based integration to simplify connectivity between disparate systems.
• Cross-agency collaboration enables the secure and efficient sharing of data and services.

By adhering to these standards, government entities can foster a more connected, agile, and responsive digital ecosystem.

Collectively, these frameworks and standards offer a cohesive roadmap for government entities to modernize their legacy systems. By adopting shared platforms, implementing robust risk management practices, and ensuring interoperability, the government can:

• Safeguard service continuity.
• Enhance operational efficiency.
• Improve the quality and accessibility of public services.
• Support the Kingdom’s broader digital transformation strategy.

Modernizing legacy systems is not only a technical upgrade but a strategic enabler of the Kingdom’s vision for a smart, integrated, and citizen-centric government.

The National Center for Government Resource Systems (NCGR) is an independent government entity dedicated to enhancing the efficiency and effectiveness of the Kingdom’s financial management sector. Established to address key challenges, the NCGR plays a pivotal role in improving the quality of government financial e-services for beneficiaries, fostering innovation through the adoption of modern technologies, and supporting small and medium enterprises (SMEs) as well as local content initiatives. In addition, it works to increase competitiveness, create new opportunities, and enhance the overall experience for beneficiaries by streamlining procedures and providing performance measurement tools.

One of the NCGR’s primary objectives is to standardize government procedures and improve integration across different stakeholders in the public and private sectors. As part of its mandate to advance digital transformation in financial services, the NCGR has launched two major systems that serve as cornerstones of its strategy.

The Etimad Platform is a comprehensive electronic system that provides an extensive range of financial services to government entities, the private sector, and individuals. Its primary purpose is to foster sustainable partnerships and contribute to achieving national economic objectives. By promoting transparency, improving efficiency, and streamlining procedures, Etimad supports the Kingdom’s broader digital transformation efforts.

The platform offers integrated services in several critical areas, including budgeting, government tenders and procurement, contracts, payments, employee financial services, revenue collection, and data-driven business intelligence. Through Etimad, government entities, and private sector partners can benefit from faster, more transparent processes that enhance accountability and support economic development.

The Unified Government Resources Planning System (UGRP) is an advanced electronic platform designed to function as a centralized system for managing essential business processes within government entities. It was developed to address longstanding challenges, such as variations in internal procedures between departments, the high costs associated with using multiple disparate systems, and the difficulties in obtaining accurate and consistent data for decision-making.

UGRP standardizes and streamlines government-shared services, enabling seamless coordination and ensuring the accuracy and timeliness of reports that support informed decision-making. The system provides a unified solution for managing core functions across finance, human resources, procurement, and supply chain operations.

Within finance, UGRP covers areas such as general ledger, payables, receivables, fixed assets, and cash management. Human resources services include payroll, compensation and benefits, recruitment, learning and development, and performance measurement. In procurement and supply chain management, UGRP offers end-to-end services for tenders, procurement, contract management, vendor interaction, and inventory management.

By integrating these services into a single platform, UGRP reduces complexity, improves operational efficiency, and supports the government’s commitment to transparency and accountability. The system ultimately helps government entities to deliver better services and achieve greater alignment with national goals.

The Treasury Single Account (TSA), established in 2018, is a key pillar of Saudi Arabia’s public financial management reforms. It plays a vital role in promoting transparency, enhancing financial efficiency, and strengthening fiscal discipline across the government sector. By centralizing the management of government revenues and expenditures, the TSA ensures more effective cash utilization and provides the government with better control over its financial resources.

Prior to the TSA’s implementation, government funds were often dispersed across multiple bank accounts held by different entities. This fragmentation resulted in inefficiencies, idle balances, and reduced visibility over available cash. The TSA addresses these challenges by consolidating all government cash flows into a unified account structure, eliminating redundant accounts, and streamlining cash management processes. As a result, the government is now able to monitor its financial position in real-time, optimize liquidity, and accelerate payment processing.

One of the defining features of the TSA is its integration with advanced treasury management systems such as Quantum and Trax, which automate financial operations and ensure seamless coordination with the Saudi Central Bank (SAMA). These systems also work in conjunction with the Financial Management Information System (FMIS), creating an integrated digital ecosystem that supports the efficient management of public funds. Through these technologies, the TSA facilitates the concentration of government revenues, the efficient disbursement of expenditures, and the strategic investment of cash surpluses.

By 2023, 188 government entities had been fully integrated into the TSA framework. At the same time, the number of commercial bank accounts held by government entities was reduced to 4,251, marking significant progress in cash consolidation, operational automation, and financial governance.

The TSA operates under a regulatory framework guided by the Implementing Regulations for the State Revenue Law, which mandates centralized revenue collection and imposes strict controls over government bank accounts. Systems such as the Sadad Payment System ensure that all revenues are processed through approved channels, reinforcing oversight and eliminating unauthorized transactions. This regulatory alignment enhances fiscal accountability and enables more efficient treasury operations that are in line with international best practices.

Continuous improvements to the TSA are planned to address the evolving needs of Saudi Arabia’s public financial management system. These enhancements will ensure that the TSA remains a critical enabler of effective treasury governance and fiscal sustainability as the Kingdom advances its broader economic and digital transformation goals.

The Electronic Financial Services Platform (Etimad) plays a central role in streamlining and managing the government’s procurement and bidding processes. It serves as a unified, fully digital gateway for all government entities, offering an efficient and transparent system that enhances fairness and competitiveness in public procurement.

Etimad simplifies access to government tenders by enabling a wide range of suppliers and service providers, including small and medium-sized enterprises (SMEs), to participate in bidding opportunities. By broadening participation and ensuring equal access, the platform fosters healthy competition, ultimately improving the quality and efficiency of government projects.

Through Etimad, government entities can post tenders, send invitations, distribute tender documents, receive and evaluate bids, and award contracts, all through an integrated electronic system. The platform also provides preferential treatment to SMEs, exempting them from preliminary insurance requirements to encourage their involvement and support national economic objectives.

By digitizing the entire procurement cycle, Etimad increases transparency, reduces administrative burdens, and ensures compliance with procurement regulations. This contributes to greater efficiency in government spending, improved service delivery, and strengthened trust between public institutions and the private sector.

The National Debt Management Center (NDMC) was established in 2015 as part of Saudi Arabia’s efforts to strengthen its public financial management and ensure sustainable financing for the Kingdom’s development goals. The Center’s core mandate is to secure the Kingdom’s financing needs at optimal costs over the short, medium, and long term while maintaining an acceptable level of risk and adhering to Saudi Arabia’s financial policies. It also plays a key role in preserving the Kingdom’s ability to access diverse international financial markets at competitive terms.

To enhance the monitoring and management of public debt, the NDMC developed and operates a Central System for Debt Management. This system provides real-time visibility over the Kingdom’s debt portfolio, enabling effective oversight, data accuracy, and informed decision-making. It allows the Center to track direct and indirect public debt comprehensively and to ensure transparency in debt-related activities.

Beyond its central debt management role, the NDMC also provides advisory services to government agencies, public institutions, and companies in which the government holds more than 50% ownership. These services include developing and proposing debt management strategies, overseeing debt negotiations and restructuring, and managing repricing or re-contracting of debt agreements. The Center also supports the implementation of hedging policies, manages relationships with investors in public debt instruments, and oversees matters related to credit ratings.

Through these efforts, the NDMC contributes to maintaining fiscal sustainability, enhancing the efficiency of public debt management, and ensuring that the Kingdom remains a reliable participant in global financial markets.

The Public Investment Fund (PIF) plays a central role in Saudi Arabia’s economic transformation. As the Kingdom’s sovereign wealth fund, PIF manages a diversified and dynamic investment portfolio that spans both local and international markets. Its focus areas include infrastructure, technology, renewable energy, healthcare, and entertainment, all of which are aligned with the broader objective of fostering sustainable economic growth and creating new opportunities for private-sector collaboration.

Within the PIF, the Public Investment Management System (PIMS) ensures that investments are strategically aligned with national priorities and managed with rigorous oversight. This comprehensive system guides investment activities through sector-specific strategies, robust risk and performance management, and strong governance structures. This includes:

• Sector-Specific Strategies: Investment policies tailored to individual sectors, clarifying objectives, permissible assets, and key performance indicators.

• Risk and Performance Management: A structured approach to monitoring portfolio performance and managing risks, ensuring sustainable returns and alignment with national priorities.

• Transparency and Governance: Robust governance models for decision-making, fostering accountability, and adopting global best practices in investment management.

PIF’s investment portfolio includes transformative projects that are reshaping Saudi Arabia’s economy and global positioning. These include 

• Giga-Projects: Iconic developments like NEOM, Qiddiya, and the Red Sea Project that aim to redefine tourism, entertainment, and urban living.

• Renewable Energy and Sustainability: Investments in renewable energy and green hydrogen to position Saudi Arabia as a global leader in sustainable energy.

• Global Investments: Strategic stakes in international companies, reflecting the PIF’s role as a catalyst for Saudi Arabia’s integration into the global economy.

Through this framework, PIF exemplifies effective public investment management, ensuring that public funds are allocated efficiently to support the Kingdom’s economic transformation while upholding high standards of governance and accountability.

For more information, please visit the PIF website.

Transparency is a core principle of PIF’s operations. The Fund publishes detailed financial data in its Annual Reports, which outline project progress, expenditures, and alignment with Vision 2030 objectives. In addition, Consolidated Financial Statements, independently audited by external firms, are made publicly available. These measures enhance accountability, build trust with stakeholders, and demonstrate PIF’s commitment to global best practices in financial management.

Complementing PIF’s investment activities, the Invest Saudi Portal promotes the Kingdom as a prime destination for domestic and international investment. It supports the PIMS approach by providing a unified digital platform that connects investors with opportunities across various economic sectors. The portal offers data-driven insights, periodic economic reports, and comprehensive information on investment opportunities that align with Saudi Arabia’s strategic goals.

Invest Saudi simplifies the investment process by offering guidance and support services, including fast-track approvals, incentives, and logistical assistance. Facilitating investor engagement and streamlining regulatory procedures helps attract foreign direct investment (FDI) and fosters economic diversification.

To ensure transparency and track investment performance, Invest Saudi publishes quarterly reports detailing the volume and distribution of FDIs in the Kingdom. These reports provide valuable insights into trends, major projects, and their contributions to Vision 2030, reinforcing Saudi Arabia’s commitment to an open and competitive investment environment.

The Zakat Tax and Customs Authority (ZATCA) plays a vital role in Saudi Arabia’s economic ecosystem. Its mandate includes collecting zakat, taxes, and customs duties while ensuring the highest levels of compliance with international best practices. ZATCA is also tasked with managing all activities related to customs operations at ports, working to enhance productivity, competitiveness, and security. These efforts support the Kingdom’s goal of becoming a leading global logistics hub, facilitating trade and safeguarding national interests.

To achieve these objectives, ZATCA has developed and implemented several key digital platforms, streamlining operations and improving service delivery across its core functions.

Launched in 2016, ERAD is a unified platform for zakat and tax services. It offers over 150 online services that enable individuals and businesses to manage and fulfill their zakat and tax obligations efficiently. As one of ZATCA’s flagship digital transformation projects, ERAD facilitates data exchange with other government systems, ensuring integrated and seamless service delivery. The platform is designed to enhance compliance by providing easy-to-use digital channels and improving transparency in tax administration.

Introduced in 2002, Manafith is a unified customs system that centralizes all customs services within a single digital platform. It regulates import, export, and transit activities, aiming to simplify and control the movement of goods through customs ports. Manafith enhances the efficiency and security of customs operations by facilitating trade processes while maintaining regulatory oversight. The system plays a key role in supporting Saudi Arabia’s ambition to be a competitive player in global logistics and trade.

The Fatoorah platform enables businesses to issue, receive, and process electronic invoices, debit notes, and credit notes in a fully integrated digital format. Designed to promote efficiency and compliance, the system ensures that transactions between commercial entities are secure, transparent, and aligned with international standards. Plans are underway to integrate Fatoorah into ZATCA’s centralized Zakat, Tax, and Customs system, further streamlining processes and providing a cohesive digital environment for taxpayers and businesses.

Zakaty is an electronic platform developed to simplify zakat payments for individuals and businesses. It provides secure electronic payment channels, ensuring zakat contributions are directed swiftly and accurately to eligible beneficiaries. Zakaty supports the creation of a balanced and integrated zakat ecosystem, promoting ease of use, transparency, and trust in the zakat distribution process.

Masar is the Kingdom of Saudi Arabia’s central Human Resources management and development platform, designed to serve ministries, government agencies, employees, and individuals in alignment with national Human Resources regulations. Launched by the Ministry of Human Resources and Social Development (MHRSD), Masar offers an integrated suite of digital services aimed at enhancing the efficiency and effectiveness of public sector human capital management.

Through Masar, government entities can streamline their Human Resources operations, focusing on talent development, capability building, and improving employee experience. The platform provides a comprehensive set of e-services that support workforce planning, recruitment, performance management, professional development, and succession planning. By enabling better management and development of government employees, Masar plays a key role in advancing the public sector’s institutional performance and contributing to the goals of Vision 2030.

The Payroll System is fully integrated with the HRMS through the Electronic Financial Services Platform (Etimad). This integration ensures timely and accurate salary payments for public sector employees. The connection between HR processes and financial services promotes operational efficiency and transparency, reducing administrative burdens and ensuring compliance with government financial policies.

The Social Insurance Information System, developed by the General Organization for Social Insurance (GOSI), serves as the central platform for delivering social protection and insurance coverage across Saudi Arabia. GOSI is responsible for managing social insurance for Saudi civil and military employees, private-sector workers, and wage-based employees within the public sector. The system enables individuals to access their legally guaranteed social insurance benefits and provides services for businesses, allowing them to manage and remit social contributions to their employees efficiently.

The system operates under the framework of the Pension and Social Insurance Laws, which govern pensions for civil and military employees, as well as private sector and wage-based public sector workers. These laws are designed to ensure that employees and their families are provided with financial security upon retirement, disability, or death. In addition to retirement benefits, the laws mandate medical care and compensation for work-related injuries and occupational disabilities through the Occupational Hazards Branch, which applies to both Saudi and non-Saudi workers in the labor market.

GOSI also administers the SANED program, providing unemployment benefits to Saudi workers who lose their jobs due to circumstances beyond their control. The program offers financial assistance, training opportunities, and job placement support to help beneficiaries reintegrate into the workforce.

By 2003, GOSI had fully automated its services, including payment systems for contributors and beneficiaries. Its systems are interconnected with other government agencies through the Government Services Bus (GSB), ensuring seamless data exchange and efficient service delivery. GOSI’s technical infrastructure is built on a combination of customized and off-the-shelf solutions, following global best practices to support its strategic objectives.

As part of its commitment to digital transformation and leadership, GOSI has prioritized customer satisfaction by offering comprehensive digital services. Its platforms and website provide contributors, pensioners, and employers with round-the-clock access to integrated electronic services. Integration with Nafath further simplifies and secures user access, enhancing the overall experience and ensuring reliable and safe delivery of social insurance services.