Digital Government Regulatory Framework

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The Digital Government Regulatory Framework is mainly a best practice policy instrument which identifies key determinants for effective design, and implementation of strategic approaches to drive higher levels of digital maturity. Where it is expected by government agencies to abide gradually and go through continuous evaluations for the quality of digital government and its level of maturity. This is to aim to continuously organize and improve the digital government. With that, the regulatory framework of the digital government was developed multiple phases, as studying international indicators and principles for e-government and analyzing the current situation and benchmarks.

The regulatory framework of the digital government consists of 8 principles, where the policies and standard of digital government where built upon it, where the 8 principles built based on survey taken by member countries of United Nations in relevance to e-Government Development Index and the main Principles of the regulatory framework of the digital government policies (DGPF Principles) that is under OECD.

The framework also includes the Digital government policy, where it is the main policy in the framework where it works on empowering and fastening sustainable digital transformation to the public sector in the medium and long terms and empower the successful execution of the strategic approaches of the digital government. The main goal of the digital government policy is to build a whole digital government eco-system that focuses on its beneficiaries from citizens, residents, and visitors, where it works on simplifying the digital transformation in the public sector through strengthening and improving its responsiveness to meet the needs and priorities to beneficiaries. In addition, the Digital Government Policy is supported by five sub-policies. In turn, each of these sub-policies includes several standards and user guides that support the implementation mechanism and contribute to enhancing the regulatory environment.

Applicability of the Framework

The Digital Government Regulatory Framework applies to:

All government entities.

Non – profit entities.

All private sectors developers and operators involved in digital government works.

All beneficiaries from the national government platforms.

Objectives of the Framework

The Digital Government Regulatory Framework aims to:

Unifying and institutionalizing the concept of digital government policies, standards, and guidelines, and guiding government agencies during the implementation process.

Creating and ensuring the adoption of a unified approach to the development of digital government services.

Ensuring compliance by government entities via continuous assessment of the quality and level of advancement of the digital government, with the aim of continuous improvements in regulatory processes.

Components of the Framework

The Digital Government Regulatory Framework consists of the following:

The Principles of the Digital Government Regulatory Framework.

The Digital Government Policy.

Polices derived from the Digital Government Policy.

Principles of the Framework

The Digital Government Regulatory Framework includes eight principles:

Digital by design: Establish clear organizational leadership, paired with effective co-ordination and enforcement mechanisms where “digital” is considered not only a technical topic, but also a mandatory transformative element to be embedded throughout policy processes.

Mobile-first: Design websites first for mobile devices, including only those tasks/items that website visitors use most. Then, as the screen real estate increases, add in tasks/features as needed based on user priority.

Once-only principle: Aim to ensure that citizens, institutions, and companies only have to provide certain standard information to the authorities and administrations once.

Ease of policy formulation: Policy, standard or guideline should be simple and clear in order to make it easier to administer and apply by the government agencies.

Government as a platform: The government should act as a platform for meeting the needs of users. Also, provide clear and transparent sources of guidelines, tools, data and software that equip teams to deliver user-driven, consistent, seamless, integrated, proactive and cross-sectoral service delivery.

Open by default: Make government data and policy-making processes (including algorithms) available for the public to engage with, within the limits of existing legislation and in balance with the national and public interest.

Digital-first: Use the appropriate mix of electronic channels of communication and engagement to improve citizen satisfaction in service delivery. Also, reach new levels of engagement and trust, and increase efficiency within the public service.

Digital by default: Develop digital government applications and services which are so straightforward and convenient that all those who can use the digital government applications and services will choose to do so, while those who can’t are not excluded.

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