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Official government website of the Government of the Kingdom of Saudi Arabia

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Thursday, May 15, 2025

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Links to official Saudi websites end with .gov.sa

All links to official websites of government agencies in the Kingdom of Saudi Arabia end with .gov.sa

Government websites use the HTTPS protocol for encryption and security.

Secure websites in the Kingdom of Saudi Arabia use the HTTPS protocol for encryption.

Registered with the Digital Government Authority under number :

عربي

عربي

Know About Kingdom

Rules, Regulations and Policies

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Overview

National Profile

Government Mobile Applications

E Participation

Service Level Agreement

Update the Content of GOV.SA

Overview

National Profile

Government Mobile Applications

E Participation

Service Level Agreement

Update the Content of GOV.SA

Important Links

Data and Reports

Portal Performance Statistics

Open Government Data

Sustainable Development

GCC eGovernment Portals

Privacy and Data Protection

National strategy for Data and AI

Freedom of Information

Government Budget

Participation event survey of government agencies

Important Links

Data and Reports

Portal Performance Statistics

Open Government Data

Sustainable Development

GCC eGovernment Portals

Privacy and Data Protection

National strategy for Data and AI

Freedom of Information

Government Budget

Participation event survey of government agencies

Help and support

Help and support

Beneficiaries Engagement Center (Amer)

Digital Complaint

Service Channels

Report Corruption

Report Fake News

Frequently Asked Questions

Help and support

Help and support

Beneficiaries Engagement Center (Amer)

Digital Complaint

Service Channels

Report Corruption

Report Fake News

Frequently Asked Questions

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Accessibility and Availability Tools

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File Complaint - Digital Complaint

Digital Government Authority

A service that allows the beneficiary to escalate a complaint submitted to the government agency, in case the time period for handling the complaint is exceeded or if the beneficiary is not satisfied.

Service Level Agreement

Start the service

Share The Page

Visit National Unified Portal by using IAM (Nafath)
Insert the personal information, i.e., phone No. and e-mail
Select the entity that you are reporting about.
Select the related service that you are reporting about.
Add a description and title for your complaint, and then submit it.
Accordingly, you will receive an SMS that contains the report number.
You will receive a follow-up SMS from the Citizens Engagement Center (Amer) that indicates your complaint has been escalated to the portal’s entity.
You will receive a notification upon addressing the ticket or the lack of documents.

Log-in through NAFATH

A reference number for the complaint with the government entity and the proceeding has been exceeded without being addressed.
A reference number for the complaint with the government entity and the lack determine the response duration.
Not being able to file a complaint with the government entity due to system failure.
No previous escalation with the Beneficiaries Interaction Center (Amer) for the same complaint number with the government entity.
A complaint reference number with the government entity was closed without a satisfactory solution.

Individuals , Excellent stay , visitor , Student , Investor , resident , citizen , Gulf citizen

Target Audience

5 workdays

Service Duration

Website Portal

Service Delivery Channels

English , Arabic

Service Offered In Language

Free

Service Cost

FAQ's

Phone

199099

Email

[email protected]

Geographical Location

View Location

Download User Manual

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