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Official government website of the Government of the Kingdom of Saudi Arabia

How to verify

Sunday, May 4, 2025

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Links to official Saudi websites end with .gov.sa

All links to official websites of government agencies in the Kingdom of Saudi Arabia end with .gov.sa

Government websites use the HTTPS protocol for encryption and security.

Secure websites in the Kingdom of Saudi Arabia use the HTTPS protocol for encryption.

Registered with the Digital Government Authority under number :

عربي

عربي

Know About Kingdom

Rules, Regulations and Policies

Government Action Mechanism

Digital Transformation

Digital Government Strategy 2023-2030

Government Plans and Initiatives

Reports and Statistics

Government Budget

Tenders and Procurement

Payment Channels

Education and Training

Labor and Employment

Social Protection

Environmental Protection

Geographic Information Systems

Justice and Judiciary

Transportation and Logistics

Power and Electricity

Industry and Mineral Resources

Municipalities and Housing

Ministry Of Education

Ministry of Foreign Affairs

Ministry of Environment, Water and Agriculture

Ministry of Finance

Ministry of Economy and Planning

Ministry of Health

Ministry Of Justice

Ministry of Commerce

Ministry of Communications and Information Technology

Ministry of Human Resource and Social Development

Ministry of Interior

E-Participation Platform (Tafaul)

E-Participation

Elections in Saudi Arabia

Open Government Data

Freedom of Information

Private Sector Partnership

Civil Society Partnership

Rights of People with Disabilities

Women Empowerment

Youth Empowerment

Kingdom of Humanity

Digital Inclusion

Report Fake News

Life experiences

Portal Performance Statistics

Comments & Suggestions

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Overview

National Profile

Government Mobile Applications

E Participation

Service Level Agreement

Update the Content of GOV.SA

Overview

National Profile

Government Mobile Applications

E Participation

Service Level Agreement

Update the Content of GOV.SA

Important Links

Data and Reports

Portal Performance Statistics

Open Government Data

Sustainable Development

GCC eGovernment Portals

Privacy and Data Protection

National strategy for Data and AI

Freedom of Information

Government Budget

Participation event survey of government agencies

Important Links

Data and Reports

Portal Performance Statistics

Open Government Data

Sustainable Development

GCC eGovernment Portals

Privacy and Data Protection

National strategy for Data and AI

Freedom of Information

Government Budget

Participation event survey of government agencies

Help and support

Help and support

Beneficiaries Engagement Center (Amer)

Digital Complaint

Service Channels

Report Corruption

Report Fake News

Frequently Asked Questions

Help and support

Help and support

Beneficiaries Engagement Center (Amer)

Digital Complaint

Service Channels

Report Corruption

Report Fake News

Frequently Asked Questions

Contact us

Accessibility and Availability Tools

Live sign language support

Our Applications

Contact us

Accessibility and Availability Tools

Live sign language support

Our Applications

Data Protection Terms of use Sitemap

ⓒ 2025 All Rights Reserved to GOV.SA PlatformDeveloped and operated by the Digital Government Authority

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Improve Service

Digital Government Authority

A service that allows the beneficiary to file a complaint for enhancing a digital service provided by a government agency.

Service Level Agreement

Start the service

Share The Page

Visit National Portal for Government Services by using IAM (Nafath)
Insert personal information, i.e., phone Number and e-mail.
Select the portal that you are reporting about.
Select the related service that you are reporting about.
Add a description and title for your complaint, then submit it.
You will receive an SMS that includes the report number.
Receiving a notification from the Beneficiaries Engagement Center (Amer) that indicates your complaint has been escalated to the portal’s which is the government agency.
Receiving a notification upon addressing the complaint.

Having an active account in NAFATH

No previous complaint with the Beneficiaries Engagement Center (Amer) for the same improvement request.

Individuals , visitor , Gulf citizen , Investor , resident , Student , citizen , Excellent stay

Target Audience

5 workdays

Service Duration

Website Portal , Android App , IOS App

Service Delivery Channels

English , Arabic

Service Offered In Language

Free

Service Cost

FAQ's

Phone

199099

Email

[email protected]

Geographical Location

View Location

Download User Manual

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