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Official government website of the Government of the Kingdom of Saudi Arabia

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Friday, February 28, 2025

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Links to official Saudi websites end with .gov.sa

All links to official websites of government agencies in the Kingdom of Saudi Arabia end with .gov.sa

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Secure websites in the Kingdom of Saudi Arabia use the HTTPS protocol for encryption.

Registered with the Digital Government Authority under number :

عربي

عربي

Know About Kingdom

Rules, Regulations and Policies

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Digital Government Strategy 2023-2030

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E-Participation Platform (Tafaul)

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Overview

National Profile

Government Mobile Applications

E Participation

Service Level Agreement

Update the Content of GOV.SA

Overview

National Profile

Government Mobile Applications

E Participation

Service Level Agreement

Update the Content of GOV.SA

Important Links

Data and Reports

Portal Performance Statistics

Open Government Data

Sustainable Development

GCC eGovernment Portals

Privacy and Data Protection

National strategy for Data and AI

Freedom of Information

Government Budget

Participation event survey of government agencies

Important Links

Data and Reports

Portal Performance Statistics

Open Government Data

Sustainable Development

GCC eGovernment Portals

Privacy and Data Protection

National strategy for Data and AI

Freedom of Information

Government Budget

Participation event survey of government agencies

Help and support

Help and support

Beneficiaries Engagement Center (Amer)

Digital Complaint

Service Channels

Report Corruption

Report Fake News

Frequently Asked Questions

Help and support

Help and support

Beneficiaries Engagement Center (Amer)

Digital Complaint

Service Channels

Report Corruption

Report Fake News

Frequently Asked Questions

Contact us

Accessibility and Availability Tools

Live sign language support

Our Applications

Contact us

Accessibility and Availability Tools

Live sign language support

Our Applications

Data Protection Terms of use Sitemap

ⓒ 2025 All Rights Reserved to GOV.SA PlatformDeveloped and operated by the Digital Government Authority

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Telecom Complaints Escalation

Communications, Space and Technology Commission

The service allows the beneficiary to escalate the complaint to CST if the complaint is closed by the service provider without treatment or if 5 days have passed and it has not been resolved.

Service Level Agreement

Start the service

Share The Page

Click on “Start Service” option.
Log in through the national unified access service (Nafath).
Fill out the service form.
Share your feedback about the service (Optional).

Existing complaint at the service provider
Complaint closed by the service provider without solution
5 days have passed since the complaint with the service provider has not been processed
The escalation period should not exced 180 days from the date of closing the complaint by the service provider or the expiry of the statutory period granted to it to address it. Estimated at 5 days

A copy of any documents supporting the complaint; For example: invoices, service contract, payment notices, etc. (documents are explained in the Frequently Asked Questions).
Legal representative appointed by the main beneficiary (in case he wishes to authorize another beneficiary to submit a report on his behalf)

Government Sector , Individuals , Private Sector , Small and micro enterprises , citizen , resident , Excellent stay , Non-profit organizations , Commercial companies

Target Audience

100 Working Days

Service Duration

Android App , IOS App , Website Portal

Service Delivery Channels

English , Arabic

Service Offered In Language

Free

Service Cost

FAQ's

Phone

00966114618000

Email

[email protected]

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