Escalation of telecommunications complaints

Communications, Space and Technology Commission

This is an electronic service allows the beneficiary to escalate the complaint to CST if the complaint is closed by the service provider without being processed or if 5 days have passed and it has not been resolved.

Service Level Agreement

Start the service

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Click on the "Start Service" option
Log in via the National Unified Access Service
Fill out the complaint escalation form
Share your service evaluation (optional)

Existing complaint at the service provider
Complaint closed by the service provider without solution
5 days have passed since the complaint with the service provider has not been processed

A copy of any supporting documents for the complaint, such as invoices, service contracts, payment notices, etc. (The documents are listed in the FAQs)
A power of attorney from the primary beneficiary (if the beneficiary wishes to authorize another beneficiary to escalate the complaint on their behalf).