940 Complaints, Reports and Suggestions

Riyadh Municipality

This service is provided electronically, enabling beneficiaries to submit their suggestions and complaints directly to municipality officials reflecting the Municipality's commitment to customer satisfaction and service quality improvement

Service Level Agreement

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Register on the service portal.
The beneficiary submits a request to remove a speed bump on the Riyadh Municipality e-portal, enters their information, verifies their identity via the Yaqeen service, and attaches the required documents.
The Head of the Safety Department receives the request, reviews the information and attachments, and forwards it to the surveyor for assessment.
The beneficiary completes any missing attachments and resubmits the request via the portal.
The surveyor evaluates the request, prepares the report, and submits it to the Head of the Safety Department.
The Head of the Safety Department refers the request to the Head of the Roads Department for review.
The Head of the Roads Department reviews the request and forwards it to the inspector.
The inspector calculates the estimated cost and refers the request to the contractor.
The contractor determines the actual cost and forwards the request back to the Head of the Roads Department.
The Head of the Roads Department approves the request.
The beneficiary receives a text-message notification confirming the execution of the request.